Quick answer
If you didn’t receive the password reset email, it’s usually blocked, or your account hasn’t been added yet.
Check these in order
Step | What to check |
1️⃣ | Check spam / junk folders |
2️⃣ | Confirm your client or firm admin added you as a user |
3️⃣ | Confirm the correct email address was used |
4️⃣ | Ask IT to allow emails from [email protected] and [email protected] |
